Awaiting Order Arrival
I haven't received my order. What should I do?
Please Track the parcel to check the package status:
- If the package is in transit with normal logistic update:
- If your package does not arrive by the promised time (PST), please open dispute .
- If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:
We will give you a full refund.
How do I track my package?
Visit "My Orders"-Find the order-Click “Track Order” /"Click here to view more".
Or Open https://www.17track.net/zh-cn website.
Enter the shipping number,
What if the package is held by customs?
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
Contact us directly for assistance.
I received my order after getting a refund. What can I do?
If you like it, you can keep it as a small gift from us.
Ordering & Payment
How to solve payment issues?
We accept Paypal, Visa credit card, and various local mainstream payment methods.