What are the Product Categories that allow Physical Return ?

    Within 15 days from the order confirmation date, the consumer can raise Return/refund request if the item is unused and fully qualified, and the item          supporting 15-day return with no reason

How do I open a dispute?

    You can apply for a refund if you've not received the order by the end of Buyer Protection period or if you want to return your order for a refund. You         can go to the Account > Orders > Order details to apply, manage or track your refund.

When can you get a refund?

    Order not shipped out

    If the seller has not yet shipped out your order, you can cancel for a refund:

    Go to My Account > Order> Order detail of the order you want to cancel.

    Click on the Cancel order button.

    The refund will be processed within 3-20 business days depending on your payment method.

 Order shipped out by not received

   We fully guarantee the interests of buyers,

  Within the agreed time (7-25 days), if you do not receive the goods, we will refund you unconditionally.

    If has shipped out the order but you haven't received it yet,

    Start a dispute by going to Account > Order > order details of the specific order and open a dispute

   Select Refund only for the application type.

After-delivery item issues

   If the order or the packaging is damaged, item received has issues, or it's not as described then you can;

   Start a dispute by going to Account > Order > order details of the specific order and open a dispute.

   Select Refund & Return or Refund only for the application type.